Customer satisfaction and sustainability initiatives in the fourth industrial revolution /

 

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DDC 658.8/343
C 96

    Customer satisfaction and sustainability initiatives in the fourth industrial revolution / / [edited by] Cecilia Silvestri, Michela Piccarozzi, Barbara Aquilani. - Hershey, PA : : IGI Global, Business Science Reference,, [2020]. - 1 online resource (xix, 389 pages). : il. - (Advances in marketing, customer relationship management, and e-services (AMCRMES) book series). - Includes bibliographical references and index. - URL: https://library.dvfu.ru/lib/document/SK_ELIB/F04E2AD7-0DDF-4C85-8B6B-00F303AE5A74 . - ISBN 1799814211 (electronic book). - ISBN 9781799814214 (electronic book). - ISBN 9781799814221 (electronic book). - ISBN 179981422X (electronic book)
"Premier reference source"--Cover. Description based on online resource; title from digital title page (viewed on November 25, 2019).
Параллельные издания: Print version: : Customer satisfaction and sustainability initiatives in the fourth industrial revolution. - Hershey, PA : Business Science Reference, [2020]. - ISBN 9781799814191

~РУБ DDC 658.8/343

Рубрики: Consumer satisfaction.

   Consumption (Economics)--Environmental aspects.

   Sustainable development.

   Consumer satisfaction.

   Consumption (Economics)--Environmental aspects.

   Sustainable development.

Аннотация: "This book links together three highly relevant topics in the business of modern economy-innovation, customer satisfaction, and sustainability-and analyzes their synergies"--Provided by publisher.

Доп.точки доступа:
Silvestri, Cecilia, (1982-) \editor.\
Piccarozzi, Michela, (1982-) \editor.\
Aquilani, Barbara, (1969-) \editor.\

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